CitizensAdvice News & Analysis
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Market Mood
Citizens Advice Reports 9,000 Roofing Scam Complaints
Citizens Advice reported that out of 9,000 complaints about roofing issues received in the past year, nearly 2,205 were suspected scams. These scams typically involve incomplete or unnecessary roofing work, leaving homeowners thousands of pounds out of pocket. One third of roofing complaints involved fraudulent activities, with an increase from 2,098 suspected cases the year before. Dame Clare Moriarty, chief executive of Citizens Advice, emphasized that scammers target inaccessible roofs, knowing most homeowners cannot easily inspect the work themselves. She advises consumers to check traders thoroughly before hiring. One case involved Crystal from the Midlands, who was charged £5,500 for a roofing job that went unfinished and later caused significant water damage. Scammers are often known to use aggressive and intimidating tactics, exploiting vulnerable homeowners. In another instance, Charlotte from north eastern England was coerced into paying £3,500 after scammers falsely claimed that urgent repairs were needed. The report suggests an increasing trend in roofing scams and underscores the importance of being vigilant and informed when hiring roofers. Homeowners should seek references, ensure agreements are in writing, and know their rights under the Consumer Rights Act 2015. This information is crucial for preventing financial loss and ensuring necessary repairs are completed adequately.
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Somerset Council Receives £20M Fund for Crisis Heating Support
Somerset Council has been allocated over £20 million from the Department for Work and Pensions to establish the Crisis Resilience Fund over the next three years. This funding aims to support families struggling to afford heating and food, particularly those reliant on oil heating. An additional £1.2 million will be available specifically for heating oil. The allocation via Citizens Advice Somerset allows families to apply directly for immediate financial assistance, which will improve financial support services in the community.
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