TMobile News & Analysis
2 articles
Market Mood
Verizon (VZ) Service Outage Affects 13,000 Customers in U.S.
On Saturday, around 3:30 p.m. ET, Verizon's (VZ) mobile service was down for several thousand customers, with over 13,000 complaints reported at the peak, according to Downdetector. The outages primarily affected customers in major cities such as New York, Los Angeles, and Boston. Verizon confirmed they are addressing the issue impacting voice services and advised affected customers to restart their devices. The outage also inconvenienced customers from other carriers like AT&T and T-Mobile US, whose calls were disrupted, highlighting the outage's broader impact on communication services.
Read More: Verizon (VZ) Service Outage Affects 13,000 Customers in U.S.
T-Mobile Increases Fees Amid Rising Customer Churn to 0.93% in 2025
T-Mobile's postpaid phone churn rate climbed to 0.93% in 2025, up from 0.86% in 2024, as customers react to several fee hikes. The company has recently raised its restocking fees for device returns, increasing the charge for devices over $600 from $70 to $75, while fees for devices priced between $300 and $599 rose from $40 to $50. The competitive landscape and rising consumer sensitivity to pricing have led to warnings from the market about potential impacts on subscriber numbers. This trend reflects a broader concern among U.S. consumers regarding increasing phone bills, with 58% reevaluating their plans after a price hike.
Read More: T-Mobile Increases Fees Amid Rising Customer Churn to 0.93% in 2025