Disputes News & Analysis

Chargebacks Surge: 158 Million Disputes in 2025 Linked to Fraud

In 2025, American consumers filed 158 million chargeback disputes, representing a 29% increase compared to 2021, as a report by Juniper Research reveals. Americans lost around $148 billion to online scams and crimes in 2025, marking a nearly 26% rise from 2024, equating to approximately $1,009 per household. Chargebacks are increasingly being used due to confusion over transactions, especially among younger shoppers, who may engage in 'friendly fraud.' This surge in disputes and losses highlights the challenges posed to online retailers and the financial impacts for businesses in the e-commerce sector.